FAQ
Q: How long do your soy wax candles burn?
A: Our candles offer a clean burn of approximately 15–20 hours depending on the size and usage. Always trim the wick before each use for the best performance.
Q: Are your essential oils safe for skin use?
A: Yes, our essential oils are pure and plant-based. However, we recommend diluting them with a carrier oil before applying directly to the skin.
Q: Can I use the wooden massage tools by myself?
A: Absolutely! Our massage rollers are designed for both personal and professional use. Use gentle pressure and roll along the muscles for best results.
Q: Do your massage oil candles moisturize the skin?
A: Yes! Once melted, the warm oil from the candle can be safely applied to the skin for a deeply moisturizing and soothing massage.
Q: Why did I receive my items in separate packages?
A: To offer the best deals and fast service, we ship from multiple warehouses. This means items in a bundle or larger order might arrive at different times.
Q: How long will shipping take?
A: Orders usually arrive within 15–20 days. Delivery times may vary depending on your location.
Q: Can I return or exchange a product?
A: We want you to love your order! Please reach out to our support team if there are any issues—we’re happy to help.
Q: How do I clean and care for the wooden massage roller?
A: Simply wipe it with a damp cloth after each use. Avoid soaking in water to maintain the wood’s durability and finish.
Q: Are your candles safe to burn around pets?
A: Our candles are made with pure soy wax and essential oils, but we always recommend burning in a well-ventilated space and keeping them out of reach of pets.
Q: Can I use the essential oils in my humidifier?
A: Yes, as long as your humidifier supports essential oils. Add a few drops per 100ml of water for a gentle aroma.
Q: Do the candles come with gift packaging?
A: Some products do! Check the product description for gifting options or contact us to customize your order.
Q: How do I use the massage oil candle?
A: Light the candle, let a pool of oil form, then blow it out. Test the temperature and gently massage the warm oil into your skin.
Q: Are your products suitable for sensitive skin?
A: Our products are natural and gentle, but we always recommend a patch test if you have sensitive skin.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email to follow your package.
Q: Do you offer discounts on bulk or gift orders?
A: Definitely—message us for custom bundles, gift sets, or wholesale pricing.